Helping Members get out of debt and on with their lives
Chartway’s Mission Statement is “to bring people together to enhance their quality of life.” And our financial counseling program is a perfect example of this commitment. If concerns about your financial situation have you feeling anxious and you are experiencing any of the six warning signs, you may benefit from one of our two financial counseling programs. Chartway’s financial counseling staff can provide you with a confidential, objective view regarding the seriousness of your financial situation.
Six Warning Signs of Financial Problems:
Consider the following warning signs to help you determine if your debt has taken over your life:
- I’ve lost income or reduced income.
- I’m unable to pay my bills each month.
- I’m having difficulty deciding which bills to pay each month.
- I’m paying only the minimum due on my credit cards/bills each month.
- I’m borrowing money to make monthly payments.
- I think my financial condition is beyond help.
The average family or individual liquidates their debt within 36 to 48 months. Our financial counseling programs provide the structure and guidance to ensure your success.
Two types of free programs, the budget program and the debt management program, are available to assist you. Completion of a financial counseling worksheet prior to your appointment will help our staff choose which of these two programs is the best match for you.
Budget Program
A counselor will:
- Review your financial condition with you.
- Help you design a manageable budget to suit your needs.
- Help you put your budget to work.
- Monitor your progress as you manage your new budget.
Debt Management Program
A counselor will:
- Arrange with your creditors to accept smaller payments.
- Utilize your Prime Shares Account to pay your creditors.
- Continue making payments to your creditors on your behalf until your financial problems are resolved.
Getting started is easy. To schedule your free counseling appointment:
- CALL – (757) 552-1000 / (800) 678-8765, ext. 8800
- CLICK – email debtmgr@chartway.com (members should only include their name, address and a method for the Debt Manager to contact them back for appointments only. Any specific account related questions should be submitted via secure email or secure chat.)
VISIT – Stop by any of our convenient branches
You can conveniently print our Financial Counseling Worksheet and fax it to 757-499-0110 or mail to Chartway Federal Credit Union, 160 Newtown Rd, Virginia Beach, VA 23462. Please allow three business days for your worksheet to be evaluated.
The Financial Counseling office is located in the Corporate Center at 160 Newtown Road in Virginia Beach, Virginia. Members outside of Virginia may conduct an appointment by telephone, fax or email.